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Coffee shop service staff training standard-plan-goal

Coffee shop service staff training standard-plan-goal

1. Sincerity (S): we must treat our guests like our own family. When guests come to our hotel, I will provide our service with honesty, care and friendliness. 2. Efficiency (E): we will ensure that our procedures are friendly and convenient to our guests. 3. Prepare service (R): we will try our best? For our guests, we will try our best to communicate with our guests.

2015-09-09
Explore barista and customer chat skills to get guests to sit at the bar and enjoy their coffee

Explore barista and customer chat skills to get guests to sit at the bar and enjoy their coffee

In recent years: in the coffee bar, barista and customer chat attracted attention, in the coffee bar, not only to produce products for guests, but also to let guests sit at the bar to enjoy coffee place. Therefore, in the foreign coffee BAR business, the barista also has the function of chatting, so you can often see the shadow of the guest leaning against the bar drinking coffee.

2015-12-14
Baristas train baristas in chatting skills with customers

Baristas train baristas in chatting skills with customers

In recent years: in coffee bars, baristas chat with customers has attracted attention. At the bar of the cafe, it is not only a place to make products for guests, but also a place for guests to sit at the bar and enjoy coffee. Therefore, in shops run by foreign coffee BAR, baristas also have the function of chatting, so guests can often be seen leaning against the bar drinking coffee.

2015-01-12
Basic knowledge of barista skills of chatting between baristas and customers

Basic knowledge of barista skills of chatting between baristas and customers

In recent years: in coffee bars, baristas chat with customers has attracted attention. At the bar of the cafe, it is not only a place to make products for guests, but also a place for guests to sit at the bar and enjoy coffee. Therefore, in shops run by foreign coffee BAR, baristas also have the function of chatting, so guests can often be seen leaning against the bar drinking coffee.

2015-03-12
Necessary skills for coffee shop staff

Necessary skills for coffee shop staff

In recent years: in coffee bars, baristas chat with customers has attracted attention. At the bar of the cafe, it is not only a place to make products for guests, but also a place for guests to sit at the bar and enjoy coffee. Therefore, in shops run by foreign coffee BAR, baristas also have the function of chatting, so guests can often be seen leaning against the bar drinking coffee. Also

2014-08-15
Coffee shop management, please don't scare the new guests away.

Coffee shop management, please don't scare the new guests away.

After the guests are served. Make coffee, make coffee, deliver coffee. After that. Recently, I don't like to gossip with guests, especially when business is bad recently. It is more important to keep customers when business is bad. How can we not have a good relationship with the guests at this time? If you are talking to friends, regular customers and regular customers at work, you can

2014-11-03
Bubble

Bubble "Quiet Cafe" Don't talk, quiet heart

The guests who read and write quietly in the cafe.▲ The cafe reminds people to keep quiet and forbids guests from talking between 11:30 a.m. and 6:00 p.m. The pen book contains the daily conversations and daily troubles of the guests. Recently, quiet cafes, which prohibit conversation in principle, have become popular among young Japanese. Enjoy reading and drinking in a quiet environment

2015-06-26
The 25 most disgruntled questions about the operation of cafes

The 25 most disgruntled questions about the operation of cafes

When the guests arrive: 1. The restaurant opens late or closes early (whichever is normal business hours) 2. When the guests enter the door, they find that there is a vacant seat, but there is no attendant to lead them into the seat. 3. When the guests enter the restaurant, the service staff does not smile or greet the guests. When the guests are seated: 1. Dust or stains were found on the tablecloth and chairs. two。 There was a stain on the cutlery. 3. Send

2014-12-22
Coffee shop management common sense coffee shop service 25 details

Coffee shop management common sense coffee shop service 25 details

One: when the guests arrive. The restaurant opens late or closes early (subject to normal business hours). two。 When the guests enter the door, they find that there is a vacant seat, but there is no attendant to lead them into the seat. 3. When the guest enters the coffee shop, the attendant does not smile or greet the guest. Two: the guest just sits at 4. Dust or stains were found on the tablecloth and chairs. 5. There was a stain on the cup. 6.

2015-01-12
5 things coffee makers need to know, all of which give you a little red flower!

5 things coffee makers need to know, all of which give you a little red flower!

Making customer recommendations is one of the most important and difficult skills of a good barista. As baristas, we don't just accept orders from guests, we should be the inspiration creators of their orders, even if they don't ask for your advice. (Yes, you are right.) Make recommendations for guests to order, this is what baristas do every day, listen to simple,

2016-08-17
Omotesando Koffee is full of praise from the guests.

Omotesando Koffee is full of praise from the guests.

The shop is located in the alley of Biaoshen Road, so it is difficult to find. The house has a history of 60 years. The operating area is very small in the shape of 3X3 meters, and the owner uses a LaCimbali coffee machine to extract Italian concentrate. Although the space is small, there is a small courtyard for guests to use. There are square cupcakes and delicious bread in the shop. Macchiato often makes guests praise, and their ultra-modernist style is beautiful.

2016-07-25
The ten favorite questions asked by guests in the cafe laughed when they saw one.

The ten favorite questions asked by guests in the cafe laughed when they saw one.

After running a coffee shop for such a long time, the cafe found that guests always like to ask questions that have nothing to do with coffee and do not give show a professional opportunity, but in fact, these questions always remind me of what is the nature of a coffee shop. 1. What is your WIFI password? This is not a problem for cafes, but a problem for all of us in the big era. 2. Has it been charged?

2015-12-08
Nearly half of the coffee shops and bars in the Netherlands still allow guests to smoke.

Nearly half of the coffee shops and bars in the Netherlands still allow guests to smoke.

Abstract: nearly half of Dutch coffee shops and bars still allow guests to smoke in their premises, according to data released by the Dutch Food Safety Agency NVWA on June 19th. Although most service industries have official smoking bans, 49% of bars and coffee shops still allow guests to smoke, roughly the same number as last year. The smoking ban in the disco is better. 2011

2016-06-03
Coffee shop management talk about the mode of operation of coffee shop

Coffee shop management talk about the mode of operation of coffee shop

Drinking coffee bars is a very hard job. In addition to basic coffee, we should also pay attention to the fact that too much and too little interaction between guests can lead to a lot of numbness, but it is customer-oriented, but it often goes beyond the line and affects other events. recently, something has happened, which can be said to be an experience. As an operator or a member of the store, as long as it's in the store.

2014-11-03
Can I smoke in cafes? nearly half of the cafes and bars in the Netherlands still allow guests to smoke.

Can I smoke in cafes? nearly half of the cafes and bars in the Netherlands still allow guests to smoke.

Abstract: nearly half of Dutch coffee shops and bars still allow guests to smoke in their premises, according to data released by the Dutch Food Safety Agency NVWA on June 19th. Although most service industries have official smoking bans, 49% of bars and coffee shops still allow guests to smoke, roughly the same number as last year. The smoking ban in the disco is better. two hundred and one

2016-05-05
How to be a good coffee waiter barista must see

How to be a good coffee waiter barista must see

Enthusiasm, attention, distance I often think of such a problem, now different catering places, or service places, different service methods, different service concepts, extend a lot of strange service students: Japanese-style, American-style, northeast-style (full of eldest brother, eldest sister's title), how to truly reflect the enthusiasm of service and reflect the characteristics of the brand in principle?

2015-08-13
Japan popular

Japan popular "silent cafe" away from the noise healing soul

The picture shows the interior of a quiet cafe in Japan. BEIJING, June 23 According to Japanese media reports, recently, a silent cafe that prohibits conversation in principle has become popular among young Japanese. Enjoy the relaxing time of reading and drinking tea in a quiet environment, which becomes the reason why people flock to it. Some people say that this completely quiet cafe can bring people away from everyday life.

2015-06-24
Japan's popular Super-cured Silent Cafe

Japan's popular Super-cured Silent Cafe

Recently, a silent cafe that forbids conversation in principle is quietly popular among young people in Japan. Enjoying the relaxing time of reading and drinking tea in a quiet environment has become a reason why people flock to it. It is said that this completely quiet coffee shop can give people a wonderful feeling of being away from the noise of daily life, and it is one of the most healing cafes. 8: 00 p. M. on a Saturday night, CAFE in Kobe

2015-06-23
Nearly half of the coffee shops and bars in the Netherlands still allow guests to smoke.

Nearly half of the coffee shops and bars in the Netherlands still allow guests to smoke.

Although most service industries have official smoking bans, 49% of bars and coffee shops still allow guests to smoke, roughly the same number as last year. The smoking ban in the disco is better. Smoking was banned in 60% of discos in 2011, and that proportion has now risen to 66%. NVWA conducted 8420 surveys from January to May this year. In 942 surveys. They found contempt for the ban on smoking

2014-04-27
Comments from the world's top coffee bar chef

Comments from the world's top coffee bar chef

1. From an early stage, the coffee bar maker should take part in the competition to learn all kinds of things from the outside world. It is only natural to use this knowledge to improve yourself. In addition, you should share it with your co-workers. Mr. ZOKA Jeff Babcock 2, the coffee bar chef can use 1 cup of coffee to bring happiness to the guests

2015-11-09
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