How Starbucks Coffee is transformed into a "Technology Company"

June 30, 1999 was one of the most embarrassing times in his life for Howard Schultz, CEO and chairman of Starbucks. At that time, the founder excitedly announced to the outside world that the company that sells coffee drinks was becoming an Internet company that launched a portal, sold coffee and kitchen supplies online, and invested 20 million dollars in an online chat company.