How to manage a coffee shop coffee shop management knowledge

Keep a clean and tidy store image and good overall quality of sales staff at all times

I. the responsibilities of the personnel of each post

Store manager: responsible for the operation and management of the whole store, including store goods display, store hygiene, store office equipment, store

Product and store staff management.

Store technician: responsible for after-sales service and store sales.

Store salesperson: responsible for explaining the product to the customer and facilitating the transaction.

The direct boss of the technical staff and sales staff is the store manager, so the relevant store technology and sales must obey the store manager's.

Unified management and arrangement.

Second, the management of store staff

1. The professional quality of store staff

Love your job and respect your work

Be strict with oneself

Treat others with sincerity

The mentality of active work

Creative thinking

Continuous learning

2. Civilized norms of store staff

Dress neatly, be generous and decent, and wear a badge

The environment is elegant, clean and neat and neatly arranged

Language civilization, code of conduct, self-restraint and public service

Be honest with others, be willing to give, and realize value.

3. Appearance and appearance of store staff

Hair: clean, no odor, no bleaching and dyeing, no strange hairstyle

Face: clean and free of foreign bodies.

Hands: clean, without too many accessories, female employees can only dye colorless or light nail polish if they dye their nails.

Dress: must wear the company's uniform clothing, require clean, flat, wrinkle-free, no buckle thread

Badge: the badge must be hung properly in front of the chest.

Stand: keep your upper body stable, put your hands on your sides, don't carry your hands on your back, don't put your hands on your chest or insert your trouser pockets.

Don't lean to one side.

Sitting posture: sit upright, do not cross your legs.